FREQUENTLY ASKED QUESTIONS
This product is registered with the Federal Department of Health through Australian Therapeutic Goods Administration. Registered product: ARTG # 244953
Where can I test drive?
TRY BEFORE YOU BUY.
We offer you one months rental for only $299 which will allow you to make up your mind whether you wish to buy or not.
If you want to buy our scooter, we will deduct this rental fee from the purchase price ($1999) leaving you with a balance of $1700 to pay at the end of the month or you can continue to rent monthly.
Will delivery and pickup cost me anything?
In most situations, delivery and pickup of mobility scooters will be cost free in metropolitan areas and major regional centres. On rare occasions where the location is remote, there may be a delivery or pickup charge, open to negotiation with the store manager.
Why are they called scooters?
It's a good question. There are so many different kinds of scooters - kid's scooters, motor scooters, snow scooters, even some marine scooters. The name was used in the late 1980's by Suzuki, who produced a mobility scooter for the Japanese market and it has stuck. Some think electric buggy or gopher would be a better name. But the name has now morphed around the world into Mobility Scooter - so that's what they are now called.
How much do scooters cost?
Electric Scooters vary in price, just like cars - from as low as $1400 right up to $8000. Most people spend $3000 - $5000. As with all things, you get what you pay for. Under $2000 will get you a small compact scooter. If you need something with plenty of pulling power for steep hills, higher speed, or payload capacity, you'll pay between $4500 and $8000, depending on your requirements. Our scooter has been carefully selected to provide the best value for money mobility solution on the market today.
Are Mobility Scooters safe?
Yes they are. If you compare the accident rates of electric scooters with vehicles, or even pedestrians, scooters come out way on top in the safety stakes.
Mobility Scooters are designed for those that have some sort of impaired mobility, whether it is simply an inability to walk long distances or carry heavy packages, or because of the lack of local public transport, or because of some debilitating physical issue. As such, they are designed for the safe transport of people along footpaths. Everything is automatic and is controlled by the finger throttle - acceleration, speed, braking, stopping, parking. The simplicity of operation makes them easy and safe to control, and the low speed makes the possibility of serious accidents very unlikely. The fail-safe braking system defaults to standstill and almost all scooters can stop from full speed in the length of their wheelbase. Automatic braking on slopes ensures the scooter will only travel downhill at the selected speed.
How far will a Mobility Scooter go on a charge?
This depends on the size of the batteries (measured in amp/hours), the weight of the user, and the steepness of the terrain. The bigger the batteries the further the range. However, a mid sized scooter with standard batteries (around 35 amp hours) will normally go around 25 km's between charges with a 75kg payload on gentle terrain. Larger batteries will give the scooter a range of up to 45 km's. Don’t be fooled by claims outside these figures. Mobility scooter batteries reach their peak performance after about 20 cycles of charge and discharge. Please consult the notes about battery performance in the Specifications page for more information.
Do I need a License or Scooter Registration?
All states vary in their regulations for mobility scooter registration. No motor car license is required anywhere, but the Queensland government requires a form of (free) registration. Please check with your state roads authority. The road rules for a scooter are the same as for a pedestrian.
If the registered operator is an individual in QLD, the person using the motorised wheelchair and scooter must:
hold a certificate, statement or letter from either a medical practitioner, a registered occupational therapist or registered physiotherapist confirming that due to a physical or medical condition, their mobility is severely impaired and requires the use of a motorised wheelchair and scooter for assisted travel
be capable of operating the motorised wheelchair and scooter (not to be used faster than 10kph on level ground) and be aware of local QLD Road Rules
What about training?
We go through the basics of electric scooter controls, use, care, and provide full safety training. We do this training at the time of delivery to ensure that you are familiar with the access and safety issues in your neighborhood.
How long do Scooter Batteries last?
In general, as long as 2 years if looked after. It all depends on use and care. The scooter should be charged once a week if not being used. Mobility scooter batteries cannot be overcharged as the charger cuts out automatically. It usually takes about 8 hours to recharge if the meter is low. Batteries are maintenance free: they can be tipped over, etc without spilling and they don’t need to be topped up with water. In general, the life of a deep cycle battery is determined by its quality and by how many cycles it has been through - usually in the vicinity of 200-300 cycles if discharged fully, but more cycles if it is only partially discharged. If the battery is discharged to a level of 20% and then recharged, it will last longer than one that is discharged to 60% and recharged - i.e. it will have more cycles. Batteries also last longer if they are stored in a charged state, not a discharged state.
So it is best if your scooter is charged every night after use. Leaving a battery in a discharged state damages the battery. It is also better to leave the charger “ON” at all times if he scooter is not in use. Batteries reach their peak performance after about 20 cycles.
What about Servicing my scooter?
All manufacturers recommend 12 monthly services. A basic service takes about 1-2 hours. Services can be done at the client’s home or at the workshop. We offer home servicing facilities using our mobile workshop vans.
Scooters that are used heavily, like golf scooters or carrying heavier payloads or in steep hilly areas, should be given a major overhaul every 3 - 4 years.
Regular servicing is the best way to protect your scooter and your warranty, and guards against inconvenient breakdown.
WARNING: Servicing your scooter every 12 months helps prevent serious accidents and protects your warranty. It can also save you large sums of money. Here is a very sobering story on what might happen if you don't get your scooter serviced.
What if I get a Puncture?
Punctures seldom occur. But if they do, they can be fixed by local garage, most road services (eg NRMA, RACQ, RACV, etc) or by our service person. Some models come with solid foam filled tyres, thus eliminating the problem. However, the ride is a bit rougher. We have available a system of puncture proofing that can be installed during pre-delivery for approximately $80 per scooter. Tyres and tubes can be purchased from Scooters Australia.
Are four wheels better than three?
In general terms there is little difference between three or four wheel mobility scooters in terms of stability. Generally width and low centre of gravity are the most important factors for any scooter. Three wheel scooters are more maneuverable in a tight situation and have more leg room, but a four wheel scooter is marginally more stable in rougher terrain or where there are tight corners on a slope. If a person has had experience in riding a bicycle in their youth, a three wheeler will probably be more useful due to its versatility. however, if a person is not confident with driving or balance, then a four wheel scooter would be more suitable because of its better stability.
There's also the compromise Hybrid scooter which has a double front wheel axle (see Medium Size Scooter page). Scooters are inherently safe and easy to drive - they have to be, as they must pass stringent safety requirements for the European market. But just make sure your scooter is approved by the TGA in Australia. There are scooters on the market that have not passed all the requirements.
However, it doesn't matter whether you use a three or four wheel scooter, if you try to jump objects, you'll inevitably come to grief! Like all things, common sense is the best policy.
How do I compare Power Claims?
Unfortunately there is more than one way to rate the power of a motor. And there is also the issue of the output of the electronics with which the scooter is fitted, and the number of brushes in the motor (a bit like the number of cylinders on a car). The bigger the amp rating of the electronics, the more current is sent to the motor. Two scooters with the same motors will perform differently with different electronics. So this makes competing claims difficult to assess. Additionally, a four pole motor will deliver more pulling power than a two pole motor. But in the end, the best way is to test drive a scooter to see if it does the job you want it to.
Can I get Mobility Scooter Insurance and / or Finance?
You can obtain insurance from RACQ, RACV and NRMA.
And as for finance, we have an arrangement whereby a No Interest Ever scheme can put you in a new mobility scooter even if you are on the age pension.
What about Warranty?
We offer a 1 year in-house warranty. This covers all parts and labour (including the electronics).Naturally this warranty does not cover misuse or normal wear and tear, and is limited if the customer has not had the product serviced by an authorized repairer. Some companies promise a three year warranty but they exclude the expensive bits: motors and electronics. So read the warranty carefully. Please consult the warranty documents at the end of the Owner's Manual for more details. warranty conforms with the Competition and Consumer Regulations 2010.
Warranty may not cover the scooter if it has not been properly serviced.